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Commercial Ordering System


Summary

A redesigned commercial ordering workflow that turned complex solar BOMs into faster, reusable dealer orders.

Commercial dealers were stuck rebuilding complex solar orders manually, creating delays, errors, and frustration across the ordering process.

I redesigned the experience around reusable BOMs, guided product selection, checkout clarity, and order tracking, helping dealers move from painful manual work to a faster commercial ordering flow.


The Problem

A critical workflow buried inside a painful ordering experience.

Commercial solar ordering was one of the most important workflows in SunPower’s dealer ecosystem. Dealers needed to assemble modules, inverters, accessories, monitoring equipment, and system packages into complete commercial orders.

The old experience made that work harder than it needed to be. Dealers had to navigate dense product lists, manually rebuild repeated configurations, and rely on error-prone steps to submit complex commercial orders.

diagram ordering 01
The old ordering flow created repeated correction loops.

The business problem was not just usability. Ordering errors affected fulfillment, back-office correction cycles, dealer confidence, and project momentum.

SunPower needed a faster ordering experience that helped dealers place accurate commercial orders without depending on internal teams to clean up avoidable mistakes.


Solution

Turning ordering into a guided commercial workflow.

I redesigned the ordering experience around the way commercial dealers actually thought about solar systems: categories, system components, reusable configurations, and operational status.

sunpower commercial ordering 01
Commercial ordering began with catalog categories and Helix system promotion.

Instead of treating the interface like a static product catalog, the new experience behaved more like a guided ordering workspace.

Dealers could browse product categories, add quantities, review cart contents, and move toward checkout with a clearer sense of what they were building.

sunpower commercial ordering 02
Product tables helped dealers compare specs and add components quickly.

The interface organized complex solar components into recognizable commercial categories: modules, inverters, accessories, systems, specials, shopping cart, and timeline.

That structure reduced cognitive load. Dealers no longer had to hold the entire order in their heads while jumping through disconnected screens.

sunpower commercial ordering 04
Accessory ordering supported technical components beyond panels and inverters.

Designing for reuse, accuracy, and operational confidence

The strongest improvement was the shift from one-off order entry to reusable commercial ordering logic.

A dealer could associate an order with an existing sales opportunity, pick an approved system design, verify addresses, and move through a structured order submission flow.

sunpower commercial ordering 05
The order flow connected CRM context, design selection, and fulfillment details.

This mattered because commercial solar orders are not simple purchases. They depend on project context, system design, shipping details, billing information, and downstream fulfillment coordination.

The new flow made those dependencies visible. It helped dealers understand what needed to happen before checkout, what information was missing, and how the order connected to a real commercial project.

diagram ordering 02
The redesign turned ordering into a guided project workflow.

Making order status visible after submission

The system also needed to support what happened after checkout.

Dealers and internal teams needed visibility into submitted orders, delivery confirmation, site readiness, pending steps, and order history. The timeline view transformed ordering from a single transaction into an operational tracking experience.

sunpower commercial ordering 06
Timeline tracking gave dealers visibility after order submission.

The booked orders view gave teams a searchable, filterable way to manage order status, dates, holds, CSV export, and timeline access.

sunpower commercial ordering 07
Booked orders supported filtering, export, and operational follow-through.

Outcome

A dealer workflow that felt dramatically more usable

The redesigned Commercial Ordering System gave dealers a clearer, faster way to build and submit commercial solar orders. It reduced the burden of assembling complex BOMs manually and made the ordering process feel more reliable.

diagram ordering 03
Post-order visibility reduced uncertainty across teams.

The work also gave SunPower a stronger commercial platform pattern: product categories, cart logic, opportunity context, design selection, checkout, and timeline tracking working together as one connected experience.

Estimated impact based on project context:

  • Faster commercial order creation
  • Fewer manual ordering mistakes
  • Clearer BOM assembly
  • Better dealer confidence
  • Stronger visibility after submission
  • Reduced internal correction work

The project became one of the clearest examples of how product design could remove operational pain, not just improve screens.

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